TERMS AND CONDITIONS

GENERAL TERMS & CONDITIONS

1. Scope

1.1. These Terms and Conditions ("T&Cs") apply to all services provided by Take 2 Studios ("Studio") to its customers.

1.2. Any deviations, amendments, or additions to these T&Cs require written confirmation from the Studio. The Studio does not accept or recognize the customer's terms and conditions unless explicitly agreed to in writing.

1.3. If any provision of these T&Cs is found to be invalid, the remaining provisions shall remain in full force and effect.

2. Conclusion of Contract

2.1. All offers from the Studio are non-binding. A contract is concluded only upon written booking confirmation from the Studio.

2.2. The rights and obligations arising from the contract may not be transferred to third parties without the Studio's prior written consent.

3. Subject Matter of the Contract

3.1. The subject matter of the contract is the use of the Studio (either Studio 1: LED Volume or Studio 2: Cyclorama) at the agreed location for the booked period. Additional equipment, personnel, or services must be booked separately.

3.2. Use of the Studio is permitted exclusively for photo, video, or virtual productions, as well as events.

4. Booking Times

4.1. The Studio is available for booking from Monday to Friday between 08:00 and 18:00.

4.2. Overtime is only permitted with prior approval from the Studio. Production sessions may not continue past scheduled times unless approved in advance by the Studio. The customer shall be responsible for payment of all additional fees and charges (as defined below) for sessions that exceed the scheduled time at the Studio's current rates.

5. Use of Facilities

5.1. Green Room and Kitchen: Customers may use the Green Room and Kitchen facilities during their booking period. These areas must be kept clean and tidy, and any damages or excessive cleaning required will result in additional charges.

5.2. Studio Equipment: All equipment provided by the Studio must be used with care. Any damage caused by the customer or their team will be charged at the Studio's discretion.

5.3. Smoke, Fog, and Special Effects:

The use of smoke, fog, or any other materials that may trigger fire alarms is strictly prohibited without prior written permission from the Studio.
If the customer requires the use of such materials, they must notify the Studio in advance and obtain written approval. The Studio reserves the right to deny permission at its sole discretion.
If a fire alarm is activated due to the customer’s actions (e.g., unauthorized use of smoke or fog), the customer will be liable for any associated fines, costs, or damages.

5.4. Incidents and Emergencies:

The Studio is not responsible for malfunctions or breakdowns of equipment, facilities, or infrastructure (e.g., truck gates, lighting systems, or technical failures) that are beyond its reasonable control. The Studio will make every effort to resolve such issues promptly but does not guarantee uninterrupted access or functionality.
In the event of an incident that affects the Studio’s operations or insurance (e.g., damage to property, injury to individuals, or disruption of services), the customer must immediately notify the Studio and cooperate fully with any investigations or insurance claims.

6. Prices and Payment

6.1. All prices are in Euros and subject to statutory VAT.

6.2. The agreed total amount must be paid no later than 14 days after the booking date and/or after the service has been delivered.

6.3. The full amount is payable even if the Studio is not used, unless cancelled within our cancellations' terms and conditions (see below for specific cancellation fees).

7. Cancellation

7.1. Cancellations must be made in writing via email (info@take2studios.at). The following cancellation fees apply:

7.1.1 For On Set Virtual Production and Cyclorama Studio Bookings:

Less than 48 hours before the booking start: 100% of the total amount.
48 hours to 14 days before the booking start: 50% of the total amount.
More than 14 days before the booking start: no cancellation fees.

7.1.2 For Pre-Production and Content Creation Services:

Once a quote has been confirmed by the customer, cancellation is only possible if made at least 10 business days before the planned completion date. However, the Studio reserves the right to charge a fee based on the amount of work already completed at the time of cancellation.

If materials or content have been submitted to the client for feedback and no feedback is received within seven calendar days, including weekends, the materials or content will be deemed approved for delivery or further processing and will charge a fee based on the amount of work already invested in the content or materials.

If cancellation occurs less than 10 business days before the scheduled completion date, the Studio will charge:

50% of the total quoted amount if the project is in its early stages (e.g., research, initial drafts, or planning).
75% of the total quoted amount if substantial work has been completed (e.g., advanced drafts, production, or final stages).
100% of the total quoted amount if the project is near completion or ready for delivery.

7.2. Cancellation fees must be paid within 14 days of notification.

8. Creative Services

8.1 Scope of Creative Services

This section applies to all creative services provided by the Studio, including creative consulting, concept development, pre-production, production, photography, videography, virtual production, content creation, post-production, editing, animation, motion graphics, visual effects, and other related creative or production services (collectively referred to as the "Creative Services").

Creative Services are provided exclusively in accordance with the scope, deliverables, assumptions, and pricing set out in the accepted quotation. Any services or deliverables not expressly included in the accepted quotation constitute additional work and may be quoted or invoiced separately.

8.2 Project Duration

Unless otherwise agreed in writing, Creative Services are quoted on the basis that the project will be completed within ninety (90) calendar days from the agreed project commencement date.

If the project extends beyond this period due to delays attributable to the Customer – such as delayed feedback, postponed approvals, rescheduled production dates, failure to provide required materials, changes in project priorities, or any other lack of timely cooperation – the Studio reserves the right to invoice all additional work, project management, coordination, production, editing, administrative time, and any other costs reasonably incurred beyond the original scope at the Studio's current hourly or daily rates.

Such additional charges shall be invoiced separately and shall not form part of the original quotation unless otherwise agreed in writing.

8.3 Customer Responsibilities

The Customer shall provide all information, materials, approvals, access, and feedback reasonably required for the timely completion of the project.
The Customer acknowledges that delivery schedules and project timelines depend upon timely cooperation. Any delay caused by the Customer may result in revised production schedules, adjusted delivery dates, additional costs, or temporary suspension of the project.

8.4 Project Inactivity

If a project remains inactive for more than thirty (30) consecutive calendar days due to the Customer's failure to provide required feedback, approvals, materials, or other necessary cooperation, the Studio may place the project on hold.
Where a project remains inactive or cannot reasonably be completed within ninety (90) calendar days from the project commencement date due to delays attributable to the Customer, the Studio may, at its sole discretion and upon written notice to the Customer, declare the project completed or closed for administrative purposes.
Any remaining services requested thereafter shall constitute a new engagement and shall be subject to a separate quotation based on the Studio's current pricing and availability.
All work performed and costs incurred up to the date of project completion or closure shall remain payable in full.

8.5 Changes to Scope

The accepted quotation sets out the agreed project scope, creative brief, deliverables, timeline, production assumptions, and pricing upon which the project is based.

Any request that materially changes, expands, or adds to the agreed scope – such as additional filming days, new creative concepts, changes to the agreed creative direction, revised branding, additional deliverables, platform-specific adaptations, substantial editing changes, additional production requirements, or services requested after approval of previous work – constitutes a change of scope and shall be quoted or invoiced separately unless otherwise agreed in writing.

For the avoidance of doubt, changes to the Customer's original brief, approved concept, creative direction, objectives, production approach, or other fundamental project requirements constitute a change of scope and shall not be considered revisions.

Where a requested change materially alters the agreed scope, creative direction, production requirements, timeline, or otherwise changes the nature of the project from that described in the accepted quotation, the Studio reserves the right, at its sole discretion, to decline such requested changes without being deemed in breach of the accepted quotation. In such circumstances, the Studio's obligations shall remain limited to the services and deliverables expressly set out in the accepted quotation.

Should the Customer wish to proceed with the revised scope, the Studio may, at its sole discretion, issue a revised quotation or enter into a new agreement. The Studio shall not be be obliged to undertake work that falls outside the agreed scope or is otherwise materially different from the project described in the accepted quotation.

Any additional work undertaken by the Studio in connection with an approved change of scope shall be invoiced at the rates set out in the revised quotation or, where no revised quotation has yet been accepted, at the Studio's current hourly or daily rates.

8.6 Revisions & Approvals

Unless otherwise expressly stated in the accepted quotation, the agreed fee includes up to two (2) reasonable rounds of revisions following the initial delivery.

Additional revision rounds, or revisions arising from changes to the Customer's original brief, objectives, instructions, approved concept, or previously approved content, shall constitute additional work and shall be invoiced at the Studio's current hourly rates.

The Customer shall review all materials and deliverables submitted by the Studio and provide any requested feedback, revisions, or approvals within seven (7) calendar days of receipt, unless otherwise agreed in writing.

Where no feedback or response is received from the Customer within seven (7) calendar days, the submitted materials or deliverables shall be deemed approved for the purpose of continuing production, post-production, delivery, or completion of the project.

If the Customer subsequently requests changes to materials or deliverables that have been deemed approved under this clause, such work shall constitute additional work and shall be quoted or invoiced separately at the Studio's current rates.

Where the Customer's failure to provide timely feedback, approvals, or revisions results in project delays, additional project management, production, editing, coordination, scheduling, or administrative work, the Studio reserves the right to invoice such additional work separately.

The Studio shall not be obliged to continue work on a project where the Customer repeatedly requests revisions beyond those included in the accepted quotation, where revisions constitute a change of scope under Section 8.5, or where delayed or repeated feedback materially disrupts the agreed project timeline. In such circumstances, the Studio may, at its sole discretion, suspend work, issue a revised quotation for the remaining services, declare the project completed or closed in accordance with these Terms, or decline to undertake any further work beyond the services already agreed in the accepted quotation.

Nothing in this section shall prejudice the Studio's right to invoice all work performed and costs incurred up to the date of suspension, completion, or project closure.

8.7 Delivery Dates

Any delivery dates or production schedules communicated by the Studio are estimates only and are based upon the Customer fulfilling its obligations in a timely manner.

The Studio shall not be liable for delays resulting from late Customer feedback, missing approvals, unavailable materials, force majeure, or circumstances beyond the Studio's reasonable control. Any agreed delivery dates shall automatically be extended by the duration of such delay.

8.8 Completion of Services

Creative Services are provided as finite projects based on the accepted quotation and shall not constitute an ongoing service relationship unless expressly agreed in writing.

Upon completion and delivery of the agreed deliverables, the Studio's obligations under the accepted quotation shall be deemed fulfilled.

The Studio shall have no obligation to continue providing Creative Services beyond the agreed scope, project duration, or deliverables. Any continuation of the project, ongoing content production, additional support, or further Creative Services shall require a separate written agreement or quotation.

Failing to meet the payment due date will initiate a penalty of 2% of the invoice amount per week.

8.9 Intellectual Property

Unless otherwise agreed in writing, ownership and usage rights to the final deliverables shall transfer to the Customer only upon full payment of all invoices relating to the project.

The Studio retains ownership of all concepts, proposals, drafts, working files, source files, editing project files, production methodologies, templates, workflows, and any materials not expressly identified as final deliverables.

Unless otherwise agreed in writing, the Studio reserves the right to use completed work for its portfolio, website, social media channels, awards submissions, marketing, and other promotional purposes, provided that no confidentiality obligations are breached.

9. Use of the Studio and its Facilities

9.1. The Studio may only be used for the agreed purposes. Subletting or transfer to third parties is strictly prohibited.

9.2. The customer is responsible for keeping the Studio and its facilities clean and tidy. Severe contamination or damage may result in additional cleaning or repair fees.

9.3. The Studio must be inspected for cleanliness and damages before and after use. Any defects or damages must be reported immediately. Failure to report damages may result in the customer being held responsible for pre-existing issues.

9.4. Alcohol, smoking, and animals are only allowed with the Studio’s explicit prior written approval.

9.5. Studio staff reserves the right to enter the premises at any time to ensure compliance with these T&Cs, while making reasonable efforts to avoid disrupting ongoing productions.

10. Return and Cleaning

10.1. The Studio and all facilities must be returned in the same condition as they were found. This includes:

Dismantling and removing any equipment brought in by the customer.
Disposing of waste in accordance with the Studio's sustainability guidelines.

10.2. Failure to comply with these requirements may result in additional charges.

11. Surveillance and Recording

11.1. The Studio is equipped with security cameras for safety, operational, and liability purposes. These cameras may record video during the booking period.

11.2. By using the Studio, the customer acknowledges and agrees that they and their team have no expectation of privacy in the Studio’s common areas, stages, or workspaces. There are no cameras installed in private areas such as restrooms or changing rooms.

11.3. Recordings are the property of the Studio and will only be shared with third parties if required by law or to resolve disputes.

11.4. The Studio may use recordings for quality control or promotional purposes unless the customer explicitly objects in writing prior to the booking.

11.5. The customer is responsible for informing their team, contractors, and guests about the presence of cameras in the Studio.

12. Liability

12.1. The customer is liable for any damages caused to hardware, equipment, facilities, or the Studio itself during their booking period, including damage caused by their team, contractors, or guests.

12.2. The Studio is not liable for slight negligence or loss of the customer's profits.

12.3. The customer is responsible for obtaining all necessary rights to the content produced and indemnifies the Studio against any third-party claims.

13. Applicable Law and Jurisdiction

13.1. All T&Cs (including the ones below) are governed by Austrian law.

13.2. The place of jurisdiction for any disputes is Salzburg.

TERMS & CONDITIONS — STUDIO 1:LED VOLUME

1. General Use and Restrictions

1.1. No Direct Contact with the LED Wall: The LED wall is an expensive, highly sensitive and fragile piece of equipment. Customers and their team are strictly prohibited from touching the LED wall, panels, or any connected cables. Any adjustments or repairs must be performed exclusively by the Studio’s technical team.

1.2. Minimum Distance from the LED Wall: To prevent physical damage and ensure optimal performance, no objects, equipment, or personnel may be placed within 1 meter (3.3 feet) of the LED wall unless explicitly approved by the Studio.

1.3. No Climbing or Leaning on the LED Wall: Climbing, leaning, or placing any weight on the LED wall or its support structure is strictly prohibited.

1.4. No Unauthorized Modifications: The customer may not modify, disassemble, or attempt to repair any part of the LED wall, stage, or related equipment unless explicitly authorized and supervised by the Studio.

2. Environmental and Operational Guidelines

2.1. Temperature and Humidity Control: The customer must ensure that the temperature and humidity levels in the LED Volume remain within the Studio’s specified range (typically 18-25°C / 64-77°F and 30-70% humidity). Extreme conditions can damage the LED wall and other equipment.

2.2. Restrictions on Lighting: High-intensity lights (e.g., HMI lights or lasers) must not be directed at the LED wall, as this can cause permanent damage to the panels. If such lighting is required, the Studio’s technical team must approve and supervise the setup.

2.3. No Unauthorized Software or Content: The customer may not upload or run unauthorized software or content on the LED wall without prior approval from the Studio. All content must be tested and approved by the Studio’s technical team before use.

3. Prohibited Items and Activities

3.1. No Sharp or Heavy Objects Near the LED Wall: Sharp, heavy, or abrasive objects must not be brought near the LED wall. This includes but is not limited to ladders, tools, or props that could scratch, dent, or damage the LED panels. If the set up of equipment, stage pieces or props near the wall is required, the Studio’s technical team must approve and supervise the setup.

3.2. No Food or Drinks on Stage: Food and drinks are strictly prohibited on the stage or near the LED wall unless they are required for filming and have been approved in advance by the Studio. Any spills or contamination caused by the customer will result in a cleaning and/or repair fee.

3.3. Use of Water or Liquids: The use of water or any liquids near the LED wall or on stage is strictly prohibited without prior written approval from the Studio. If water or liquids are required for filming, the customer must notify the Studio as soon as possible so that the Studio can provide specific guidelines to minimize risks.

4. Liability for Damages

4.1. Customer Responsibility: The customer is fully responsible for any damage caused to the LED wall, stage, or related equipment during their booking period, including damage caused by their team, contractors, or guests.

4.2. Damage Fees:

In the event of damage to the LED wall or stage, the customer will be charged for the full cost of repairs or replacement, including labor and materials.
A minimum fee of EUR 1,000 will apply for minor damages to the LED wall (e.g., scratches, dents, or minor panel issues), with additional costs for more significant damage.

4.3. Inspection Before and After Use:

The LED wall and stage will be inspected by the Studio’s technical team before and after each booking. The customer must be present during the inspection to confirm the condition of the equipment.
Any defects or damages must be reported immediately. Failure to report damages may result in the customer being held responsible for pre-existing issues.

5. Emergency Protocols

5.1. Immediate Reporting of Issues: If the LED wall malfunctions, displays errors, or is damaged during use, the customer must immediately notify the Studio’s technical team and cease all activities that could exacerbate the issue.

5.2. Power Outages or Technical Failures: In the event of a power outage or technical failure, the customer must not attempt to restart or troubleshoot the LED wall without the Studio’s technical team present.

6. Booking Details

6.1. The minimum booking duration is 120 minutes. A Standard Production Day has 8 Hours.

6.2. Bookings for Studio 1 include a standard crew package. Additional crew or equipment can be arranged upon request.

6.3. Overtime fees:

Regular Hours (08:00–18:00):

Without Crew: €600 per hour.
With Crew: €1,200 per hour.

Early Morning Hours (06:00–08:00):

Without Crew: €900 per hour.
With Crew: €1,350 per hour.

After Normal Working Hours (18:00–22:00):

Without Crew: €900 per hour.
With Crew: €1,800 per hour.

Night Hours (22:00–06:00):

Without Crew: €1,200 per hour.
With Crew: €2,400 per hour.

TERMS & CONDITIONS — STUDIO 2: CYCLORAMA

1. Handling and Use of the Cyclorama Studio

1.1. The Cyclorama Wall must be treated with care, with special attention to its curved section. Please follow the posted signs in the studio and do not step or place any equipment on the curvature.

1.2 If you need to enter the Cyclorama area, please use the shoe covers provided by the Studio—outdoor shoes are only permitted if required for filming.

1.3 Any damage, including scratches, tears, stains, or structural alterations, must be reported immediately and may result in additional repair charges.

2. Booking Details

2.1. The minimum booking duration is 60 minutes. A Standard Production Day has 8 Hours

2.2. Studio 2 can be booked without crew. Additional crew or equipment can be arranged upon request.

2.3. Overtime fees:

Regular Hours (08:00–18:00):

Without Crew: €100 per hour.
With Crew: €150 per hour.

Early Morning Hours (06:00–08:00):

Without Crew: €150 per hour.
With Crew: €225 per hour.

After Normal Working Hours (18:00–22:00):

Without Crew: €150 per hour.
With Crew: €225 per hour.

Night Hours (22:00–06:00):

Without Crew: €200 per hour.
With Crew: €300 per hour.

TERMS & CONDITIONS — EQUIPMENT RENTAL

1. Rental Period

The rental period begins on the agreed start date and ends on the agreed return date. Any late returns are subject to additional charges.

2. Rental Fees and Deposits

Rental fees are payable in full prior to or upon collection/delivery of the equipment.
A refundable security deposit may be required. This deposit will be returned after the equipment is returned in the same condition as received and on time.

3. Condition of Equipment

All equipment is tested and documented before handover.
The customer agrees to inspect equipment upon receipt and must notify the Studio of any defects or issues within 1 hour of pickup/delivery.
Failure to report any issues within this window constitutes acceptance of the equipment being in proper working condition.

4. Use and Care

The customer agrees to handle equipment with care and use it only for its intended purpose.
Use in high-risk conditions (e.g. underwater, in sand, or extreme weather) is prohibited unless expressly approved in writing by the Studio.

5. Loss, Damage, or Theft

The customer is fully liable for any loss, theft, or damage (accidental or otherwise) that occurs during the rental period.
In the event of damage, the customer is responsible for the full repair or replacement costs, as well as any lost rental income during downtime.
If equipment is lost or stolen, the customer must pay the full replacement value as determined by the Studio.

6. Insurance

The customer may be required to provide a valid Certificate of Insurance covering the full replacement value of the equipment, naming Take Two Studio OG as Loss Payee and Additional Insured.

7. Return of Equipment

All equipment must be returned by the agreed-upon time and date, in the same condition it was received.
Late returns are subject to a fee of the specific day rate of the piece of equipment.
Additional cleaning or repair fees may apply if the equipment is returned dirty, damaged, or incomplete.

8. Cancellation Policy

Cancellations made more than 48 hours in advance of the rental start date will receive a full refund.
Cancellations made within 48 hours may be subject to a charge of up to 50% of the rental fee.

9. Liability and Indemnity

The Studio shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or malfunction of the equipment.
The customer agrees to indemnify and hold the Studio harmless against any claims, damages, or legal fees arising from customer's use of the equipment.

10. Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes all prior discussions, communications, or agreements, whether written or oral.